Support

We're here to help. Reach our team directly, send us a message, or find your answer in the questions below.

Email ussupport@cogniq.aiCall us+1 (202) 599-3747

We typically respond within 1–2 business days.

CognIQ is a tool for healthcare providers. If you're a patient with questions about your records, please contact your healthcare provider.

Send Us a Message

Tell us what's going on and we'll reply by email.

Prefer email? Write to support@cogniq.ai

Microphone Not Working?

If the microphone is blocked, here is how to allow it wherever you use CognIQ. Then tap the mic to record again.

In Chrome, beside your EHR

  1. Click the Extensions (puzzle) icon, then the ⋮ next to CognIQ, and choose View web permissions.

    Chrome's Extensions menu with the ⋮ menu next to CognIQ open and View web permissions highlighted

  2. Next to Microphone, choose Allow.

    CognIQ's permission settings with the Microphone dropdown open and Allow highlighted

In a browser tab

  1. Click the icon just left of the web address, then turn on Microphone.

    The site information popover opened from the icon left of app.cogniq.ai, with the Microphone toggle highlighted

As an app on your computer

  1. Click the ⋮ at the top right of the CognIQ window, then choose App info.

  2. Turn on Microphone.

iPhone or iPad

  1. In Safari, tap aA in the address bar, choose Website Settings, and set Microphone to Allow.

  2. Using the home-screen app or another browser? Open the Settings app, go to Safari (or your browser) → Microphone, and allow it.

  3. Close and reopen CognIQ, or reload the page, so the change takes effect.

Frequently Asked Questions

Seeing an error message? The Help Center has step-by-step fixes.

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